Cancellation Policy

Please note that your appointment will be cancelled should we not receive your completed consultation form or contact from you . CANCELLATION: Please provide us with a minimum of 24 hrs notice if you need to cancel or reschedule your appointment or if you have any Covid symptoms. For services that require a non refundable booking fee to secure your date, we require at least 12 hours notice for any cancellations. This amount is non refundable but can be transferred as a gift certificate if more than 12 hours notice received. PAYMENTS: Cash should be exact money as we cannot give change, card payments are also accepted if you do not have cash. TRAVEL DISTANCE: Mobile massages are only available within a 10mile radius of CT17. Please contact us if the distance is further than 10miles from CT17 and subject to terms and conditions MASSAGE AT HOME INFORMATION: https://www.soothicity.co.uk/massage-at-home SOOTHICITY CLINIC DOVER: https://www.soothicity.co.uk/clinic-terms

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