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Privacy Policy



("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  1.  Definitions

Data controller - A controller determines the purposes and means of processing personal data.

Data processor - A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.


  2.  Who are we?

Fazlin Blakemore t/a Soothicity Mobile Massage is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: For all data matters contact Fazlin Blakemore by emailing or writing to Flat 4 Westbury Heights, Westbury Road, Dover, CT17 9UB, please address all correspondence to "The Data Controller".

  3,  The purpose(s) of processing your personal data

We use your personal data for the following purposes:

Contract – when you ask for a service from us or enquire about our services or products

Legitimate Interest – Which may include any of the following:

  1. administer the website;

  2. improve your browsing experience by personalising the website;

  3. enable your use of the services available on the website;

  4. send to you goods purchased via the website, and supply to you services purchased via the website;

  5. send statements and invoices to you, and collect payments from you;

  6. send you general (non-marketing) commercial communications;

  7. send you email notifications which you have specifically requested;

  8. send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at ;

  9. provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

  10. deal with enquiries and complaints made by or about you relating to the website

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.


  4. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • Personal data such as name, age, home address and private email address. Online identifiers include IP addresses and cookies

  • Special categories of data such as your Health Data.  We have obtained your personal data from you directly

  5. What is our legal basis for processing your personal data?


  a)  Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

Consent of the data subject; 

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract.  To provide you with our services in your home.

Processing necessary to protect the vital interests of a data subject or another person.  To provide you with Insurance cover for any of our services provided to you.

Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject.  To protect ourselves and you against any claims arising from any services provided.

  b)  Special categories of personal data (article 9 of GDPR)

Our lawful basis for processing your special categories of data:

Explicit consent of the data subject;

Processing necessary for reasons of preventative or occupational medicine, for assessing the working capacity of an employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of EU or Member State law or a contract with a health professional.  To ensure that pre-existing medical conditions are not exacerbated by any services provided, or that your or any medications may be taking do not react to any products used during services provided.

  6.  Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with Our Website Service Provider, E-Mail Service Provider and potentially our Insurance company should a claim arise from any service provided by us.

  7.  How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary for a period of 7 years in order to protect ourselves and you in the event of any claim or complaint arising from any services provided by us to you.

  8.  Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will prevent us from providing our services to you.


  9.  Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary to retain such data;

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

  10.  Transfer of Data Abroad

We do not transfer personal data outside the EEA.

  11.  Automated Decision Making

We do not use any form of automated decision making in our business.

  12.  Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

  13.  Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

  14.  How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Mrs Fazlin Blakemore by emailing or writing to Flat 4 Westbury Heights, Westbury Road, Dover, CT17 9UB, please address all correspondence to "The Data Controller".

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

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