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Privacy notice - Protea Therapies Limited t/a Soothicity
Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details
Telephone

07554663184

Email

info@soothicity.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Date of birth

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Health information (including dietary requirements, allergies and health conditions)

  • Website user information (including user journeys and cookie tracking)

  • Records of meetings and decisions

  • Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

  • Health information

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Purchase or viewing history

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Records of visits and health data

We also collect or use the following information to comply with legal requirements:

  • Health information

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)

  • Date of birth

  • National Insurance number

  • Copies of passports or other photo ID

  • Employment history (eg job application, employment references or secondary employment)

  • Education history (eg qualifications)

  • Right to work information

  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

We also collect or use the following information for recruitment purposes:

  • Health information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Legitimate interest:

    • To ensure that the services provided are appropriate for the client and do not exacerbate any pre existing medical conditions; that the products that we use are suitable and to enable us to provide a fully insured service.

  • Vital interests

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

  • Legitimate interest:

    • To communicate details of special offers and new services to those clients who have requested and consented to receive information.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent

  • Contract

  • Legitimate interest:

    • To provide a contract to perform services or to arrange for the delivery of goods.

    • To comply with insurance requirements.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent

  • Contract

  • Legal obligation

  • Legitimate interest:

    • To ensure that the individual is qualified to safely provide the services that we offer to our clients and to enable us to arrange insurance.

Where we get personal information from

  • People directly

  • CCTV footage, or other recorded images

  • Health care providers

  • Schools, colleges, universities or other education organisations

  • Publicly available sources

  • Previous employers

How long we keep information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Who we share information with

Data processors

Wix.com

This data processor does the following activities for us: They collect and store personal information to allow us to book and fulfil services and sell products.

Microsoft

This data processor does the following activities for us: They store client and staff records in a secure cloud location for future retrieval if needed.

Other organisations

  • Insurance companies

  • Health care providers

  • Professional consultants

  • Emergency services (where necessary)

  • Publicly on our website, social media or other marketing and information media (where appropriate)

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

18 May 2024

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